Privacy policy

Privacy Policy

Last updated: May 30, 2026

This Privacy Policy describes how Nenfy LLC and Nenfy™ (“Nenfy,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase from nenfy.com, participate in our promotional programs, contact us, or otherwise interact with us in connection with our website, products, or services.

For purposes of this Privacy Policy, “you” and “your” means you as the user of our services, whether you are a customer, website visitor, creator, promotional participant, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or for other operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above. Your continued use of our website or services after any update means that you acknowledge the revised Privacy Policy.

How We Collect and Use Your Personal Information

To provide our website, products, customer support, order fulfillment, promotional programs, and related services, we may collect personal information from a variety of sources. The information we collect depends on how you interact with Nenfy™.

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Communicate with you about your order, account, returns, refunds, or customer support requests

  • Provide customer service

  • Improve our website, products, services, and customer experience

  • Send marketing, promotional, or advertising communications where permitted

  • Administer creator, affiliate, promotional, or user-generated content programs

  • Detect, prevent, and respond to fraud, abuse, unauthorized activity, or security issues

  • Enforce our Terms & Conditions and other policies

  • Comply with legal, regulatory, tax, accounting, and operational obligations

  • Protect our rights, property, customers, business, and services

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services. “Personal information” means information that identifies, relates to, describes, or could reasonably be associated with you.

Information We Collect Directly from You

Information you provide directly to us may include:

  • Contact details, including your name, email address, phone number, billing address, and shipping address

  • Order information, including products purchased, order number, billing details, shipping details, payment confirmation, and purchase history

  • Account information, including username, password, account settings, and other information used for account access or security

  • Customer support information, including information you provide when contacting us by email, contact form, chat, social media, or other communication channels

  • Return, refund, guarantee, or claim information, including photos, order details, product condition, reason for return, and related communications

  • Creator, affiliate, or promotional program information, including social media handles, content links, screenshots, performance metrics, payment or refund eligibility details, and campaign submissions

  • User-generated content, including product reviews, photos, videos, testimonials, comments, or other content you choose to submit or publish in connection with Nenfy™

Some features or services may require you to provide certain information. If you choose not to provide that information, you may not be able to access or use certain features, complete a purchase, receive support, participate in promotional programs, or claim certain rewards.

Information We Collect Automatically

We may automatically collect certain information about your interaction with our website and services. This may include usage data collected through cookies, pixels, tags, web beacons, server logs, and similar technologies.

Usage data may include:

  • Device information

  • Browser type and version

  • IP address

  • Network information

  • Pages viewed

  • Products viewed

  • Time spent on the website

  • Links clicked

  • Referring website or traffic source

  • Shopping cart activity

  • Checkout activity

  • Email interaction data

  • Advertising interaction data

  • General location derived from IP address

  • Other information about how you interact with our website, emails, advertisements, and services

Information We Obtain from Third Parties

We may obtain information about you from third parties, vendors, service providers, and business partners, including:

  • Shopify or other ecommerce platform providers

  • Payment processors

  • Fraud prevention and risk assessment providers

  • Fulfillment, warehouse, and shipping partners

  • Customer support providers

  • Email, SMS, and marketing platforms

  • Analytics providers

  • Advertising partners

  • Social media platforms

  • Creator, affiliate, or promotional program tools

  • Other service providers that support our website, business operations, or customer experience

Payment processors may collect payment information, such as card details, billing address, and related transaction information, in order to process your payment. Nenfy™ does not directly store full credit card numbers.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our products and services, including to:

  • Process payments

  • Confirm orders

  • Fulfill and ship orders

  • Provide tracking information

  • Manage returns, refunds, replacements, and guarantee claims

  • Communicate with you about your order

  • Provide customer support

  • Maintain your account

  • Improve your shopping experience

  • Prevent fraudulent transactions

  • Enforce our policies and terms

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

  • Send promotional emails, SMS messages, or other marketing communications where permitted

  • Show advertisements for Nenfy™ products or services

  • Measure and improve the performance of our marketing campaigns

  • Personalize your website experience

  • Retarget visitors who have interacted with our website, products, or advertisements

  • Better understand customer interests, preferences, and shopping behavior

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, customer support requests, policy updates, or other transactional matters.

Promotional Programs, Creator Campaigns, and User-Generated Content

If you participate in a Nenfy™ promotional program, creator campaign, affiliate opportunity, Reel/TikTok reward program, product review campaign, or similar activity, we may collect and use information related to your participation.

This may include:

  • Your name and contact details

  • Order number and purchase verification

  • Social media handle

  • Public profile information

  • Published content links

  • Screenshots

  • View counts, engagement data, and campaign performance information

  • Eligibility details

  • Payment, refund, reward, or commission-related information

  • Communications between you and Nenfy™

We use this information to review submissions, verify eligibility, detect fraud or manipulation, administer promotional rewards, communicate with participants, enforce campaign rules, and protect Nenfy’s brand, rights, and business interests.

Submitting content to Nenfy™ or publishing content that tags Nenfy™ may allow us to view, evaluate, share, repost, or otherwise use that content according to the applicable campaign terms, our Terms & Conditions, and any consent or rights you provide.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, and respond to possible fraudulent, unauthorized, illegal, harmful, or malicious activity.

This may include reviewing orders, payment activity, account activity, promotional submissions, refund requests, guarantee claims, suspicious engagement activity, bot activity, and other interactions with our website or services.

Communicating With You and Improving Our Services

We use your personal information to communicate with you, respond to inquiries, provide customer support, improve our services, analyze website performance, develop new features, and maintain our business relationship with you.

Cookies and Similar Technologies

Like many websites, we use cookies, pixels, tags, and similar technologies to power and improve our website and services.

We may use these technologies to:

  • Remember your preferences

  • Keep items in your cart

  • Enable checkout functionality

  • Analyze website traffic and usage

  • Understand customer behavior

  • Improve website performance

  • Measure advertising effectiveness

  • Personalize content and advertising

  • Support fraud prevention and security

We may also allow third-party service providers, analytics providers, advertising partners, and ecommerce partners to use cookies or similar technologies on our website.

Most browsers automatically accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that blocking or removing cookies may affect your user experience and may cause certain parts of our website or services to function incorrectly.

Global Privacy Control and Do Not Track

Depending on your location and applicable law, our website may recognize certain opt-out preference signals, such as Global Privacy Control, where required.

Other “Do Not Track” signals may not be recognized unless required by applicable law.

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

We may disclose personal information to:

  • Vendors and service providers who perform services on our behalf, such as ecommerce platform providers, payment processors, fulfillment partners, shipping carriers, customer support providers, IT providers, cloud storage providers, analytics providers, and marketing platforms

  • Business and marketing partners, including advertising networks, social media platforms, and retargeting providers

  • Payment processors and fraud prevention providers

  • Fulfillment centers, warehouses, and shipping carriers to deliver your order

  • Customer support and communication providers

  • Professional advisors, including lawyers, accountants, tax advisors, consultants, and insurers

  • Government authorities, regulators, law enforcement, courts, or other parties when required by law or legal process

  • Affiliates, successors, or corporate group entities, if applicable

  • Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy

  • Other third parties when you direct us, authorize us, or consent to the disclosure

We may also disclose personal information when we believe it is necessary to enforce our Terms & Conditions, protect our business, prevent fraud, respond to disputes, protect the safety of customers or others, or defend our rights.

Categories of Personal Information We May Disclose

Over the past 12 months, we may have disclosed the following categories of personal information for business or commercial purposes:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account information

  • Commercial information, such as products purchased, order history, return history, refund claims, and customer support information

  • Internet or other electronic network activity, such as usage data, browsing behavior, website interactions, and advertising interactions

  • Payment-related information, processed by payment providers

  • Geolocation information, such as general location derived from IP address

  • User-generated content, such as reviews, photos, videos, testimonials, or public social media content submitted in connection with Nenfy™

  • Promotional participation information, such as creator campaign submissions, social media handles, public content links, screenshots, and performance data

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Sale, Sharing, and Targeted Advertising

Depending on applicable privacy laws, certain uses of cookies, pixels, advertising tools, analytics tools, retargeting technologies, or marketing partners may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising.”

We may share certain information, such as identifiers, commercial information, and usage data, with advertising and marketing partners to deliver, personalize, measure, and improve advertising.

You may have the right to opt out of certain sale, sharing, or targeted advertising activities depending on where you live.

User-Generated Content

Our website, social media pages, advertisements, campaigns, or other services may allow you to submit, publish, or share user-generated content, including reviews, testimonials, photos, videos, comments, social media posts, or other content.

If you submit or publish user-generated content in a public area, that content may be visible to the public. We cannot control who views, copies, shares, or uses publicly available content.

You are responsible for the personal information you choose to make public. Nenfy™ is not responsible for the privacy or security of information that you voluntarily disclose in public or semi-public spaces, including social media platforms.

Third-Party Websites and Links

Our website, emails, advertisements, or social media pages may contain links to third-party websites, platforms, tools, or services that are not owned or controlled by Nenfy™.

We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites or platforms. If you access a third-party website or service, you should review that third party’s privacy policy and terms.

Our inclusion of a link does not imply endorsement of the third-party website, platform, service, or operator.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@nenfy.com so we can take appropriate steps to delete the information where required.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information to us through insecure channels.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain records, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, prevent fraud, enforce our agreements, and operate our business.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Right to access or know the personal information we hold about you

  • Right to request deletion of personal information

  • Right to correct inaccurate personal information

  • Right to receive a copy of your personal information

  • Right to opt out of sale, sharing, or targeted advertising

  • Right to restrict or object to certain processing

  • Right to withdraw consent where processing is based on consent

  • Right to appeal a decision we make regarding your privacy request

  • Right to non-discrimination for exercising privacy rights

These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request where permitted by law.

To exercise your rights, please contact us at support@nenfy.com.

We may need to verify your identity before fulfilling your request. This may require you to provide information such as your email address, order number, account information, or other details reasonably necessary to confirm your identity.

You may also have the right to use an authorized agent to submit a request on your behalf, where permitted by law. We may require proof that the agent is authorized and may ask you to verify your identity directly with us.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in our marketing emails.

If you opt out of promotional communications, we may still send you transactional or service-related communications, including messages about your orders, account, returns, refunds, guarantee claims, policy updates, or customer support inquiries.

International Users

Nenfy™ currently focuses on customers in the United States. However, if you access our website from outside the United States, please understand that your personal information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

Privacy laws in those countries may differ from the laws in your country.

Where required by applicable law, we will rely on appropriate legal mechanisms for international data transfers.

California and Other U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have additional privacy rights under applicable state privacy laws.

These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of sale, sharing, or targeted advertising; and the right not to be discriminated against for exercising privacy rights.

To submit a privacy request, please contact us at support@nenfy.com.



Complaints

If you have a complaint about how we collect, use, or handle your personal information, please contact us at support@nenfy.com.

If you are not satisfied with our response, you may have the right to appeal our decision or contact your local privacy or data protection authority, depending on where you live.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Email: support@nenfy.com

Company: Nenfy LLC

Website: nenfy.com

Mailing Address: 1021 E Lincolnway Suite #9242, Cheyenne, Wyoming 82001, United States

For purposes of applicable data protection laws, Nenfy LLC is the data controller of your personal information, unless otherwise stated.